Our Services

Camino Luggage Transfer Services

Walking or cycling along the Camino de Santiago is a great experience but, what about your luggage? What can you bring if you have to carry everything on your back? As part of our services, Follow the Camino offers a full luggage transfer from hotel to hotel.

The luggage transfer during your Camino is a great service we offer for all our walking, cycling and horse riding holidays. This allows you to walk or cycle lightly with a day-pack only (including essentials like a bottle of water, rain gear, maps, and your phone), and enjoy the view without the effort of carrying your whole holiday on your back! The vast majority of our customers choose to use this service.

All you need to do is leave your suitcase, labelled with your name, at the hotel reception at 8am each morning when you are heading off for the Camino. It will be transferred to your next accommodation and will be waiting for you when you arrive. Yes, it is that easy! Yes, it is that easy!

Authentic accommodation and local food

Our accommodation is selected based on a number of criteria, including location, comfort, services, price, and character. We always try to book accommodation that is both on or near the Camino route you are walking and also close to the historic centre of where you are staying.

This is facilitated by the fact that the Camino route usually goes through the heart of towns and cities. In larger towns, which are usually at the beginning and end of each section, we book hotels of a 3-star standard. In smaller locations between the larger towns, we choose hotels or guesthouses of a 2-star standard. However, there could be some exceptions to this rule. For example, in some small villages our accommodation options depend on local infrastructure and the only possibility may be a non-rated guesthouse. This does not mean it is not up to our standards only that it does not have an official classification, which is usually due to the remote nature of parts of the Camino network.

If our first choice is not available, we will use other accommodation of the same standard and price. If there is no such accommodation available, we may contact you to offer either an upgrade at a premium or a downgrade with a refund, again based on local infrastructure in each area. We are determined in our motto: to provide our customers with the best options available on the Camino. Each night expect traditional meals or tapas prepared with the best fresh, regional, and seasonal produce.

On a Follow the Camino tour, we reserve a table at the end of each walking day for you and your party at one of our pre-tested and loved restaurants. We always give preference to hotels with their own restaurant and chefs so you don’t have to wander too far, and restaurants awarded with a quality label and/or recommended by recognised guidebooks. For your convenience, our services cater for all special dietary requirements and allergies. Simply advise us of your specific needs at the time of booking and we will work with our partners to accommodate you as best we can.

“We would love to thank you for the wonderful arrangements you have made for my group. They all loved the hotels and the meals that you arranged! It was marvellous! Thomas (Organiser, Group of 16)

“We have just returned from the Camino … The organisation was excellentWe also liked the accommodation, and were quite impressed with the choice of the hotels, especially where cleanliness is concerned.” (Winston, Camino Frances)

“We want to tell you how very, very much we enjoyed walking the Camino de Santiago… We were surprised at how nice the hotels were—they were almost all much better than we expected—with nice comfortable rooms, lovely surroundings, and great food. One of our favourites on the Camino was the Casa de Acivro in Rua.” (Nancy and Cliff, Camino Frances)

Certified Camino guides

Some of our tours are guided, depending on customer requirements. We only use the best and most knowledgeable Camino de Santiago guides to send along with our groups. All our guides are bilingual (English and Spanish), very pleasant, and solely there to enhance your Camino experience. They know every bit of the Camino and might even show you some places along the Way that you would never find by yourself!

Most of our professional Camino tour guides have many years’ experience walking and guiding on the different routes along the Way of St James. Some have worked as professional guides internationally, in places as far afield as New Zealand and Nepal. They will have plenty of stories about their adventures to tell you along the way and may even inspire your next adventure. It is very common for us to receive letters and emails from happy customers after a Camino trip telling us delighted stories about how their wonderful guides improved their experience. Here are just some examples of the feedback we get regularly about our Camino tour guides.

“I just wanted to drop a note and let you know what a great experience I had using your company’s services for the Camino de Santiago … The hotels along the route were lovely; the food was great; and best of all was our guide, Elaine Jones. She was such a joy to be with. She was so knowledgeable, charming, and knew how to give us our independence on the Camino, while also checking in with us throughout our daily walks … She is a great asset to your company.” (Ellen, Camino Frances)

We have just returned from the Camino and I must say that both my wife and I enjoyed the Camino very much. The organisation was excellent, and the group of people who were with us were very nice and good company. We also thoroughly enjoyed the walk. I must mention how excellent our guide, Noel, was. What a lovely man, always ready to help out. He led the party very efficiently, always with a smile, and nothing was a problem for him. He is a great guide. We will certainly recommend your company to our friends, and maybe we will do the walk again next year. Thanks for everything and best regards.” (Winston, Camino Frances)

Our promise to our customers

Your comfort is of the utmost importance to us; we carefully select the best accommodation, reserve the most delicious meals, and plan your walk to help you get the most from your holiday.

When it comes to your holiday, our prices are adjustable to your needs. All our packages can be customised so you can choose the level of comfort you wish: staying in hostels or rustic guest-houses, or 2-star up to 5-star hotels, incorporating meals and luggage transfers, and adding extras such as Day Tours or welcome packs in your accommodation each night.

We are available 24/7 in case of an emergency. If you email us or leave a message on our voicemail, we aim to answer within 48 hours. Our staff have experienced the Camino de Santiago themselves and are happy to guide you towards your ideal holiday. We pride ourselves on our genuine experience when offering advice as part of our service.

Our Values & Promise

Our Mission is to excel in the delivery of Camino-related tour packages through knowledge of the field and outstanding customer service. As Ireland’s first tour operator of the Camino, we also want to become the top and most sustainable service provider in the world along the Camino de Santiago network. Our sustainability standards are not only a goal, but it is also part of our daily activities and we pride ourselves on this. We do our share by: 

  • Reducing our carbon emissions by going remote and digital first in our operations, and only using recycled paper. 
  • Encouraging the use of local suppliers and not partnering with companies that mislead visitors or treat employees badly. Re-evaluating suppliers on a regular basis and only working with hotels and our services that have been evaluated by our staff.
  • Establishing clear procedures and guidelines to assure the quality of our services. Ensuring the safety of our clients while they walk the Camino by being available 24/7. 
  • Giving back to society by helping recognised charities raise funds while walking the Camino. 

Share our Camino Values when touring the Camino de Santiago with us:

  • Respect local people and their customs
  • Do not drop litter on the Camino – leave no trace
  • Refrain from picking grapes or fruit from vineyards and orchards
  • Buy local products, and participate in local festivals and events
  • Treat historic, religious, and cultural sites with the utmost respect

Groups: Charities, Schools & Clubs

The Camino de Santiago can take many forms: an introspective journey or a very social experience. If you believe great adventures should be shared, then going on the Camino as part of a group will delight you. We have built different packages for each of our services and each type of group, so tell us which type of group you have and what your needs are and we will tailor-make an itinerary for you:

  • Independent group (6+ people)
  • Charity
  • School or Youth Club
  • Corporate

If your organisation does not fit into any of these groups do not worry, contact us and ask for a free quote or advice on routes and best dates.

Airport & private transfers

Avoid complications and spend more time on the Camino with our airport transfer services. No need to run to the bus stop, have the correct currency, and no time wasted waiting for a slow coach or a delayed train. We organise your airport transfers from where you arrive to wherever your starting point is. We can also arrange for private transfer along the course of your route, and can take you back to the airport at the end of your Camino. You will be greeted at the airport arrival terminal by a friendly and dedicated driver, and you will be driven to your starting point. Our services of airport or private transfers are available on ALL our routes simply ask at time of booking.

24/7 customer service

Our services team will be happy to help you before, during, and after your holiday so feel free to contact us. Our website is available 24/7 and you can book your Camino whenever you like with our unique booking system. Request an instant quote on our booking platform, or email us for a free personalised quote.

Once you have booked your Camino adventure, we will be in contact with detailed walking notes for your route, to ensure you are as prepared as possible for what’s to come. We also host regular digital pre-departure briefing sessions, to answer all your questions and put your mind at ease. And, of course, our Sales and Reservations Agents are available to answer any questions you have via email!

On a self-guided walking holiday, your detailed walking notes will help you with any queries you may have. If you have chosen our guided tour option, our Certified Guides will help you with queries and are available to assist with many other aspects of your holiday. In case of emergency, we will give you access to a phone number that you can use 24/7 while on your walking holiday. And we are always available.

The quality of our walking holidays are assessed according to your satisfaction. For this reason, we ask that you fill out a feedback questionnaire after your holiday with us so that we can continuously improve our services. And, whenever you are ready to book your next Camino adventure, our team will be on-hand with our notes from your last trip to plan an even more seamless, exciting, and memorable experience!

Pre-departure Pack

Before your departure, you will receive all of the information about your holiday in your Client Area to read and download. This includes:

  • General information on the Camino route that you are walking
  • Walking notes that are extremely detailed, describing the route on a step-by-step basis
  • Maps of your chosen Camino route
  • Hotel Vouchers, to use in your accommodation each evening

You will also receive:

  • 1 credential / Pilgrim Passport per person. This is your official passport to collect stamps along the road to Santiago de Compostela
  • 1 luggage tag per person. Clearly label your luggage with our labels to help identify your luggage on arrival

The vast majority of the selected routes follow well-marked paths. An explanation of the various markings is provided with the walking notes. Our Information Packs are checked regularly and updated accordingly. In addition, we welcome all customer feedback on our walking notes.

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