Privacy Policy

Follow the Camino is in compliance with the Data Protection Acts 1988 and 2002, and the EU General Data Protection Regulation of 2018. We aim to take a responsible approach to all areas of our business. In order to process your booking, we need to collect certain personal details from you on the online booking form, or other information forms, such as the names and addresses of party members, credit/debit card or other payment details. and special requirements such as those relating to any disability or medical condition which may affect the chosen holiday arrangements. We may, from time to time, need to ask you for more personal information. We may need to pass on your personal details to supplier companies and organisations that we work with (for example your hotel or other trip service providers) on a need-to-know basis, so that your holiday can be planned as required.

Apart from the exceptions outlined above, we will keep all the personal details that you give us in connection with your holiday absolutely confidential and secure. We do not sell or pass on, for marketing or any other purposes, information you give to us. We may, from time to time, contact you with information about One Foot Abroad and/or Follow the Camino; however you will be asked to opt in to receive such communications. If you do not wish to receive any such information, please inform us or click on the ‘Unsubscribe’ button at the end of our email newsletters. One Foot Abroad, Follow the Camino, Flexi-trip, and the internet service providers that host our websites strive to maintain appropriate security measures to protect against the loss, misuse, or alteration of information that we have collected from you to make your holiday booking.

When you purchase a holiday online, you do so through a secure server. The use of Secure Socket Layer (SSL) technology means that all personal information—such as your credit card number—will be encrypted as it travels from your computer to the Company Booking Engine. When received, the information is decrypted and processed in the same way as a normal credit card transaction by telephone. The information will be used to process the full payment 60 days prior to departure, unless advised otherwise.

If you wish to ascertain what information One Foot Abroad and or Follow the Camino holds about you, please email us at [email protected]

 

Cookies

The cookies this website uses are below:

Google Analytics: Allows us to see information on user website activities including, but not limited, page views, referral source, and length of time spent on website. The information is de-personalised and is displayed only as numbers – this means it can’t be tracked back to actual individuals. This helps protect your privacy. By using Google Analytics we see which content is most popular on our website so we can strive to give you more of the things you enjoy.

Google AdWords: Enables us to see which of our ads led to traffic and subsequently led to contact form submissions. This helps us to understand who might be interested in our services so we can serve them better with relevant ads.

Facebook Advertising: We use Facebook advertising conversion tracking and re-targeting pixels to collect and receive information from Facebook or elsewhere on the internet and use it to provide measurement services to target our advertising.

 

Social sharing cookies

On our blog we use social sharing buttons for services including, but not limited to, Twitter, LinkedIn, Google+ and Facebook. This allows you to share pages with your friends via those networks. Whilst you will be asked to login to use these services, this process is handled directly with the social sharing providers, and their databases and servers. These sites may also monitor your usage of these buttons through the use of external tracking codes that are required to run the buttons on this website.

 

Email codes

If you have opted in to receive our newsletters, then this may include tracking codes that help us understand who, as well as how many people have opened or clicked on each email. This data helps us to create better emails in the future, and provide you with a better service. This data is stored on the servers of our email partners and covered under their security measures.

 

Links to other websites

This website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the content or data security infrastructure of other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites and such websites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Links

Hyperlinks on this site may be shortened. The purpose of which is to hide long links for functionality and tracking purposes.

Chatbot and Live Chat

We use a chatbot and live chat on our website to answer questions and support enquiries. This service is provided through Zoho SalesIQ.

What data we collect

We may collect and process the following information when you use the chat:

• The chat conversation content that you choose to submit

• Limited context from previous chats by the same visitor, used only to maintain conversational continuity

• Personal data such as your name, email address, and phone number only if you explicitly provide it during an enquiry

Who receives the data

Chat data is processed and stored by Zoho SalesIQ on Zoho servers. We do not store chat transcripts on our own local or proprietary servers.

Depending on the nature of your enquiry, chat information may be routed within Zoho products used by Follow the Camino:

• Website related queries may be processed by our backend system to generate responses

• Sales, support, or service related queries may be routed to Zoho SalesIQ, Zoho Desk, or Zoho CRM as applicable

Backend data handling

Our backend system does not store personal data. It processes incoming queries against a knowledge base to generate responses. Where a workflow requires follow up from our team, relevant information is securely pushed to, and retrieved from, Zoho platforms as needed.

How long we keep chat data

By default, chat transcripts may be retained in Zoho SalesIQ for an indefinite period. We may delete chat transcripts manually in line with our internal retention practices, compliance obligations, or when deletion is requested and applicable.

How we use chat transcripts to improve the chatbot

We may review chat transcripts to improve response quality and knowledge accuracy. Conversations are not shared across users and one visitor’s chat content is not used to influence responses for another visitor.

Your choices and rights

You can choose not to use the chat and you can avoid sharing personal information through the chat if you prefer.

 

Even where chat data is stored in Zoho, you still have the right to make these requests directly to Follow the Camino, and we will take reasonable steps to action them through our Zoho systems.