At Follow the Camino and One Foot Abroad we value the safety of our customers and the confidence they put in us. We hear and share your concern about how the spread of Coronavirus, and resulting travel restrictions, will affect all of you.
The travel industry has been heavily impacted by the outbreak. We understand that the changing situation can be disconcerting for people planning trips. The situation is being closely monitored and we are following the advice of the WHO and other experts.
We want to ensure that we are as fair and flexible as possible, especially with the situation being so changeable. This is why we are updating our booking change policy to ensure that our customers will not lose out.
We really hope that you will avail of our new No Change Fee policy, by rescheduling your trip you will be helping to secure the livelihoods of our suppliers, often family-run businesses, who depend on the Camino season and who hope that people will be visiting again as soon as humanly possible. We are grateful for your support through this challenging time; we are doing all we can to rise to this challenge. Keeping you and everyone who works with us safe will always be our priority.
No Change Fees
Updated on 6th May 2020:
All existing bookings made prior to 7th May 2020, where the holiday has not yet commenced and is due to start before the end of December 2020, can be changed with no fees, to a future date in 2020 or 2021. You will just need to give us a minimum of 30 days notice (prior to your current departure date) of your intention to change your holiday to a future date.
If your existing booking has a departure date within 2021, you will also have added flexibility. No fees will apply if you need to change your travel arrangements to a later date in 2021 as a result of existing or new Covid-19 travel restrictions. You will just need to give us a minimum of 30 days notice of your intention to change your holiday to a future date.
If your existing booking has a departure date which is less than 30 days from the current date, our Customer Service team will be making direct contact with the lead passenger of your booking to discuss change options: (either 1: 1 x Free of charge date change to a future date in 2020 or 2021 or 2: Cancellation under our existing standard Terms & Conditions ).
All new bookings made between 7th May 2020 and 31st December 2020, for travel in 2020 or 2021 will also have added flexibility. No fees will apply if you need to change your travel arrangements to a later date in 2020 or 2021 as a result of existing or new Covid-19 travel restrictions. You will just need to give us a minimum of 30 days notice of your intention to change your holiday to a future date.
Please note that, in the event of availing of our Free of Charge date change, it is advisable to notify us of your intended new travel dates as soon as you can, since availability may be limited on certain routes in September 2020. Also there may be a possibility that certain hotel prices may increase in 2021 as a result of extra demand for Holy Year – if so the difference in holiday price will be applied.
The above change fee policy changes do not apply to large group bookings (10+people) and/or holidays where flights have also been booked by us on behalf of the client. All other terms and conditions in our Standard Terms & Conditions still apply. Please contact your Camino Consultant directly for further clarification in these scenarios.
Keep Up To Date
We will be constantly reassessing the situation with your safety as our top priority. If your trip is booked for later this year, we recommend that you wait and see how the situation progresses.
As normal, we recommend that all our clients take out comprehensive travel insurance.
For our latest updates and links to the WHO and national government travel advisory notices, please see our Travel Update page.
We are committed to helping our clients to experience incredible active holidays. If anything changes with your trip we will be in touch with you and we will update our website.
Thank you for your continued support and confidence in us.
If you are interested in booking your trip with us – contact us! We are here to help as soon as you are ready.
Originally published on 6th May 2020